Refund & Return Policy
Last Updated: January 2026 • GadCare RC Official Policy
1. Overview
At GadCare RC, we stand behind the craftsmanship of every certified laptop, smartphone, and clean solar generator we deliver. Our return policy is structured to give you absolute peace of mind while maintaining technical rigor.
2. Hassle-Free Product Return Window
If a certified pre-owned hardware unit purchased from GadCare RC develops a manufacturer defect within the return window of delivery, you are entitled to:
- An immediate like-for-like hardware replacement unit.
- Free priority diagnostic repair by our lead hardware engineers.
- A 100% full refund if an identical replacement cannot be provided within 3 business days.
3. Repair Service Guarantee & Refunds
All component repairs (screen replacements, battery installations, logic board micro-soldering) come with an unconditional 90-Day Parts & Workmanship Warranty. If the repaired fault recurs during the warranty window, we will repair it free of charge or refund the labor cost.
4. Non-Refundable Items & Conditions
Refunds and returns are voided under the following circumstances:
- Physical damage, cracked OLED panels, or dented chassis occurring after customer receipt.
- Liquid damage, water submersion, or chemical corrosion.
- Unauthorized opening or tampering by external technicians with our tamper-evident warranty stickers broken.
- Software-only issues (OS reinstallation, viruses, or user configuration errors).
5. Refund Processing Timeline
Approved refunds are credited via electronic bank transfer to the customer's verified Nigerian bank account within 24 to 48 banking hours following technical inspection at our Ikeja Hub.